If you want to exchange items purchased from Luxoura , you can contact our customer service:
Luxoura allows its customers to exchange the purchased items subject to conditions.
The exchange of item will be allowed if:
- The customer has submitted a request for exchange (via email, phone call) within 7 working days of receipt of the purchased item;
- The customer in his/her request for exchange has stated the reason(s) why he/she wishes to exchange the item;
- The item is in its original packing and the price tag is intact;
- The original invoice of the item he/she wishes to exchange is sent along with the item;
- Item is unworn and unwashed and there is no emits, odour, perfume scents, stains or anything which suggests the item was used or washed.
Items bought on sale cannot be exchanged. If an item bought on regular price goes on sale, it will be exchanged at sale price.
Luxoura has the right, at its the sole discretion, to accept or deny the request for exchange.
Upon the acceptance of request for exchange, the customer will be notified by our customer service.
Due to Difference in color monitors / screens and lightning during Photoshoot, the exact color of the final item may slightly vary from how it looks like on screen. Therefore, product can not be exchanged for this reason.
This exchange policy does not apply to orders to be shipped outside USA.
LUXOURA strictly follows ‘NO refund’ policy. The option of cashback is not available. The Exchange Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed.
Damage & Claims
The exchange of Damaged item(s) will be allowed if the item(s) received has any kind of manufacturing defect, shipment of wrong size or wrong item. The complaint has to be raised within 2 working days along with paper invoice (via call, message or email) after receiving the parcel.
Please allow one week for the processing of damage and claims.